TIME FRAME 

We will endeavour to dispatch all orders received before 4pm AEST (Monday – Friday) on the same business day via Australian Post. We will endeavour to dispatch any orders received after this time will on the next business day. This does not include orders placed during a sale or peak trading period as we may experience delays in processing orders – please keep this in mind if you are purchasing an item for a special occasion. 

There may be instances when items purchased are sold out/unavailable on the same day of purchase. When this happens, the customer will be notified, and the appropriate steps will be made to resolve this. Orders are subject to availability and Integrity Boutique reserves the right to cancel any order, for any reason, including due to unavailability. 

When placing an order, alternate carrier options are automatically selected to ensure your parcel arrives on your doorstep as quickly as possible! 

Although express services are fast, unfortunately we can’t guarantee timings as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control.  We do not accept any liability and you agree to release us from all liability arising out of any delay in shipping and delivering an order.
 

AUSTRALIAN SHIPPING 

All orders are processed Monday through Friday, excluding Saturday, Sunday and public holidays. 

From the moment the order leaves our store, the following delivery time frames apply: 

Australia: 1-3 working days 

Integrity E-Boutique does not ship to P.O. Boxes  

INTERNATIONAL SHIPPING
All orders are processed Monday through Friday, excluding Saturday, Sunday and public holidays. 

Please note that any customs and duties taxes which may be incurred are not the responsibility of Integrity Boutique and we are not aware of what they might amount to. You are responsible for paying any taxes or duties applicable to your order.  Please make sure you contact your local customs office to find out more if you have any concerns.

International: 1- 14 days 

TRACKING QUERIES
All packages are shipped using Australian Post. Once a delivery has been dispatched, tracking would be sent through automatically through email or phone. Please allow 24hr for shipping to update. 

However if nothing is received please email us – info@integrityboutique.com– with your name, contact number and invoice number 

CANCELLATIONS 

If the order has not been sent out, there is still a chance to amend your order. Please contact info@integrityboutique.com or call us on + 61 (2) 9791 0708 between 9.00am – 5.30pm (AEST) ASAP.
 

PACKAGING 

All Integrity Boutique items are packaged in a Australian post express package before being shipped to you.
 

RETURN/EXCHANGE SHIPPING

Your online order will be delivered to you in a standard express shipping bag which can’t be used to package your return, therefore you must pay the cost of shipping goods back to Integrity Boutique.   

All postage charges on exchanges are non-refundable as customers are required to cover the cost. However, you are able to take your garment for an exchange or credit note into an Integrity Boutique store for free! 

When a garment is returned for an exchange you can include a postage satchel in which you will not be required to pay a further cost for the new garment.  

Integrity Boutique is not liable for any loss, damage or delay arising from, or in connection with, the transport and return of the goods to Integrity Boutique.
 

IMPORTANT INFORMATION 

Once an order is submitted, we are unable to change or cancel the order. 

If you have additional questions about your order, please contact us directly by email info@integrityboutique.com 

We are unable to redirect orders once they have been dispatched. Once your order has been received at the specified shipping address, any liabilities due to loss or damage are not the responsibility of Integrity E-Boutique.