When will I receive my item?
We will endeavour to dispatch all orders received before 4pm AEST (Monday – Friday) on the same business day via Australian Post. We will endeavour to dispatch any orders received after this time will on the next business day. This does not include orders placed during a sale or peak trading period as we may experience delays in processing orders – please keep this in mind if you are purchasing an item for a special occasion.
There may be instances when items purchased are sold out/unavailable on the same day of purchase. When this happens, the customer will be notified, and the appropriate steps will be made to resolve this. Orders are subject to availability and Integrity Boutique reserves the right to cancel any order, for any reason, including due to unavailability.
When placing an order, alternate carrier options are automatically selected to ensure your parcel arrives on your doorstep as quickly as possible!
Although express services are fast, unfortunately we can’t guarantee timings as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control. We do not accept any liability and you agree to release us from all liability arising out of any delay in shipping and delivering an order.
AnswerAustralia: 1-3 working days
International: 1- 14 days
How can I track my order?
AnswerOnce your order has been dispatched you will receive an email with your tracking number, so it’s really important that the email address is entered correctly when the order is placed.
What if my size is no longer available online?
AnswerIf your size is no longer online, please email email@example.com and we will do our best to find if one is available in store.
I have sent an email to customer care and have not received a reply
AnswerIf you send an email to any of our customer care department with a query/problem we will endeavour to reply to you within 24/48hrs if you have contacted between 9:00am – 5:30pm Monday to Friday. If you contact us after hours or on the weekend we will endeavour to reply to you as soon as
Can I amend or cancel my order once submitted?
AnswerIf the order has not been sent out, there is still a chance to amend your order. Please contact firstname.lastname@example.org or call us on + 61 (2) 9791 0708 between 9.00am – 5.30pm (AEST) ASAP.
Can I use more than one discount code on my order?
AnswerNo, more than one discount code cannot be used per transaction and are not available for use in conjunction with any other offer. A discount has their own set terms and conditions of use which will be advertised accordingly.
I have received a faulty/incorrect item, how do I return for a replacement?
While we endeavour to never let any slip past us, during busy periods, sometimes faults are missed. In the case that this does happen, please contact email@example.com and a staff member will assist you.
The Repairs department will assess the garment once received and if they deem it faulty because of a manufacturing fault, then they will determine whether they can issue a repair, exchange or credit note.
What payment methods do you accept?
AnswerWe accept VISA, Mastercard and bank transfer.
Do you ship internationally?
AnswerYes, we do. Please note that any customs and duties taxes which may be incurred are not theresponsibility of Integrity Boutique and we are not aware of what they might amount to. You are responsible for paying any taxes or duties applicable to your order. Please make sure you contact your local customs office to find out more if you have any concerns.
What is your returns policy?
AnswerIf you are unhappy with your online or instore purchase for any reason, we will gladly accept an exchange or credit note on full price, unworn, unmarked, merchandise returned to our online or flagship store within 7 days of the order date. We do not accept refunds if the garment is no longer suitable or it does not fit or if you decide that you don't want a garment once it arrives. Clicking 'Place Order' confirms that you accept the terms and conditions of the transaction. Once we accept your order based on our store availability, we will then send you a confirmation email and charge your account. When placing an order, we strongly recommend that you choose carefully as we do not offer refunds for over ordering, incorrect ordering of size or a simple change of mind. Please choose carefully as we do not exchange or refund on our evening wear and sale items. If you do return an item for any of the above reasons we will provide you with a credit note or exchange on the returned items as long as the garment is un-worn, the tickets are attached, and it is returned within 7 days, this does not include any cost incurred by us for the cost of Postage / Freight to send the items to you or to have them returned to us. Credit notes can only be used once and cannot be reimbursed again. Onscreen colours may appear slightly different, depending on your monitor settings. If you do wish to return an item to us, it is your responsibility to make sure that the returned items arrive safely and can be tracked. Our returns address is: ML327/328 Bankstown Central, Stacey Street, Bankstown NSW 2200. Please note the exchange turnaround time is anywhere between 2-7 working days.
Do I have to pay for my return/exchange shipping?
AnswerYour online order will be delivered to you in a standard express shipping bag which can’t be used to package your return, therefore you must pay the cost of shipping goods back to Integrity Boutique. All postage charges on exchanges are non-refundable as customers are required to cover the cost. However, you are able to take your garment for an exchange or credit note into an Integrity Boutique store for free! When a garment is returned for an exchange you can include a postage satchel in which you will not be required to pay a further cost for the new garment. Integrity Boutique is not liable for any loss, damage or delay arising from, or in connection with, the transport and return of the goods to Integrity Boutique.